Zyntra Connect: WhatsApp customer engagement for teams Early access
Reply to customers together from one shared inbox, send updates people actually read and grow with automation, on Meta's official WhatsApp Business Platform.
Early access. Team accounts, organizations, roles, invitations and security features are available now. WhatsApp messaging features listed below are being rolled out in stages to early access customers; each is marked with its status.
Everything your team needs to serve customers on WhatsApp
Shared team inbox
Every WhatsApp conversation in one place. Assign chats, leave internal notes, see who is handling what, and never lose a customer because one person was on leave.
Approved message templates
Create order updates, appointment reminders, payment links and offers, submit them to Meta for approval, and track their status from one screen.
Broadcasts to opted-in customers
Send a message to a segment of customers who agreed to hear from you, with throttling that respects WhatsApp limits and delivery reports for every message.
Automation and chatbots
Answer common questions instantly, collect details before a human takes over, and route chats to the right team member automatically.
Contacts and segments
Keep customer details, tags and custom fields together. Import existing lists and build segments for targeted campaigns.
Reports
Response times, resolved conversations, campaign delivery and read rates, so you can see what works and coach your team.
API and webhooks
Connect your billing, e-commerce or CRM software to send order confirmations and receive replies in your own systems.
Security and compliance
Two-factor authentication, roles, audit logs and organization-level data isolation, built in from day one.
What you can use today, and what is coming
We release features to early access customers as soon as they are tested. This table is updated with every release.
| Feature | Status |
|---|---|
| Team accounts, two-factor authentication, session management | Available |
| Organizations, roles (owner, admin, manager, agent) and email invitations | Available |
| Security audit log, personal data export and account deletion | Available |
| Connect a WhatsApp Business number (official Cloud API) | Coming soon |
| Contacts, tags, segments and import | Coming soon |
| Message templates and approval tracking | Coming soon |
| Shared inbox with assignment and notes | Coming soon |
| Broadcast campaigns with delivery reports | Coming soon |
| Automation, chatbots and AI-assisted replies | Coming soon |
| Developer API and webhooks | Coming soon |
Built for businesses that talk to customers every day
Retail and online sellers
Order confirmations, delivery updates, payment reminders and replies to product questions, handled by your whole team.
Clinics and diagnostic centres
Appointment reminders, report-ready notifications and answers to common questions, without patients waiting on hold.
Coaching and education
Admission enquiries, fee reminders, class schedules and announcements to students and parents who opted in.
Service businesses
Bookings, quotes, technician visit updates and feedback requests for travel, real estate, repairs and more.
From sign-up to your first conversation
Create your organization
Sign up, verify your email, turn on two-factor authentication and create your organization.
Invite your team
Invite colleagues by email and choose their roles. They join with their own accounts.
Connect WhatsApp
Link a dedicated number through Meta's official sign-up flow. We help with business verification.
Start conversations
Reply to customers from the shared inbox and send your first approved template.
Zyntra Connect FAQ
Do I need a separate phone number for Zyntra Connect?
Yes. A number used with the WhatsApp Business Platform cannot be active in the WhatsApp or WhatsApp Business mobile app at the same time. Many businesses use a new mobile number or a landline that can receive a verification SMS or call. We guide you through the setup.
Can I send messages to anyone?
No, and that protects your number. WhatsApp requires customers to opt in before you send them business-initiated messages, and those messages must use templates approved by Meta. Customers can always message you first, and you can reply freely for 24 hours after their last message.
Will my team need to share one phone?
No. Everyone signs in with their own account from a browser. Conversations can be assigned to the right person, and owners can see who replied and when.
Is Zyntra Connect an official Meta product?
Zyntra Connect is built by Zyntra Hub on Meta's official WhatsApp Business Platform (Cloud API). WhatsApp and Meta are trademarks of Meta Platforms, Inc.; Zyntra Hub is not affiliated with or endorsed by Meta.
Who pays for WhatsApp messages?
Meta charges for certain categories of messages, such as marketing and utility templates, at rates that depend on the destination country. These charges are separate from the Zyntra Connect subscription and are shown to you before sending a campaign.
Can I leave and take my data with me?
Yes. You can export your data and delete your account yourself. Organization data is removed permanently 30 days after an owner deletes the organization.
Join the Zyntra Connect early access programme
We onboard a small number of businesses at a time so we can help each one personally. Tell us about your business and how you use WhatsApp today.