Refund and cancellation policy
How cancellations, refunds and service delivery work for paid Zyntra plans.
This policy explains cancellations and refunds for paid plans of products offered by Zyntra Hub, including Zyntra Connect. During early access, any charges are agreed with you in writing before you are billed.
1. Subscriptions
- Paid plans are billed in advance for each billing period (monthly or yearly), in Indian rupees.
- You can cancel at any time from your account or by emailing us. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- We do not charge cancellation fees.
2. Refunds
- Duplicate or incorrect charges are refunded in full. Please tell us within 30 days of the charge.
- Yearly plans cancelled within 7 days of the first payment are refunded in full.
- Service failures: if a paid product is unavailable for an extended period because of a fault on our side, we will offer a pro-rata credit or refund for the affected period.
- Other partly used billing periods are not refunded, but you keep access until the period ends.
3. WhatsApp message charges
Charges made by Meta for WhatsApp messages are passed through at cost or billed by Meta directly, depending on your setup. Messages that have been sent cannot be refunded by Zyntra Hub, because Meta does not refund them to us. Failed messages that Meta does not charge for are not billed.
4. How refunds are paid
Approved refunds are paid to the original payment method within 5 to 7 working days of approval. Your bank or payment provider may take additional time to show the credit.
5. Service delivery
All Zyntra products are online services. Access is provided as soon as your account or plan is activated; there is no physical shipping.
6. Contact
To cancel, ask for a refund or raise a billing question, email contact@zyntrahub.in with your organization name and the payment date. We respond within two working days.