Privacy policy and data protection

Last updated: 2 November 2026

This privacy policy explains how Zyntra Hub ("Zyntra Hub", "we", "us") collects, uses and protects personal data when you visit zyntrahub.in or use our products, including Zyntra Connect. Zyntra Hub is a sole proprietorship registered in India, based in Kh. No. 524, Priyadarshini Ward, Sugamau Road, Chinhat, Indra Nagar, Lucknow, Uttar Pradesh 226015, India. We follow the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and its rules.

1. Who is responsible

For this website and for your own Zyntra account, Zyntra Hub decides how and why personal data is processed (a "data fiduciary" under the DPDP Act). When a business uses Zyntra Connect to communicate with its own customers, that business is responsible for its customers' data, and Zyntra Hub processes it only on the business's instructions (a "data processor").

2. Data we collect

On this website

Server logs: IP address, browser type, page requested and time, kept for up to 30 days to keep the website secure and running.
Emails you send us: your name, email address and the content of your message.

This website does not use cookies, analytics, advertising trackers or third-party scripts.

When you use our products

Account data: name, email address, password (stored only as an Argon2id hash), language, time zone and two-factor authentication settings (encrypted).
Security data: sign-in times, IP addresses, browser and device information, and an audit log of security-relevant actions.
Organization data: organization name and settings, members and their roles, and invitations.
Customer communication data (Zyntra Connect): contacts, messages and media that a business exchanges with its customers through the WhatsApp Business Platform, processed on that business's behalf.

3. Why we use it

To provide, secure and support our products and this website.
To send service emails such as email verification, password reset, invitations and security alerts.
To prevent fraud, abuse and unauthorised access, and to investigate security incidents.
To comply with legal obligations and respond to lawful requests from authorities.

We do not sell personal data, and we do not use customer communication data to advertise to anyone.

4. Sharing

We share personal data only with service providers we need to run our products, under contracts that require them to protect it: hosting and infrastructure providers, email delivery providers, and Meta Platforms, Inc., which operates the WhatsApp Business Platform used by Zyntra Connect. Messages sent through WhatsApp are also subject to WhatsApp's own terms and privacy policy. We will publish a list of our service providers before Zyntra Connect becomes generally available. We disclose data to authorities only when required by law.

5. Retention

Account data: while your account exists. When you delete your account, personal data is overwritten immediately and the record is removed within 30 days.
Organization data: while the organization exists, and removed permanently 30 days after an owner deletes it.
Security audit logs: up to two years, to investigate security incidents.
Website server logs: up to 30 days.

6. Security

We protect personal data with organization-level isolation in the database, encryption in transit (HTTPS) and of sensitive secrets at rest, two-factor authentication, role-based access and audit logging. Read more on our security page. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the DPDP Act requires.

7. Your rights

Under the DPDP Act you may ask to access, correct, complete or erase your personal data, withdraw consent, and nominate another person to exercise your rights. In our products you can download your personal data and delete your account yourself (see data deletion). For anything else, email contact@zyntrahub.in. If you are a customer of a business that uses Zyntra Connect, please contact that business first; we will help them respond.

8. Children

Our products are meant for businesses and are not directed at children. We do not knowingly create accounts for anyone under 18.

9. Changes and contact

We will update this policy as our products change and show the date of the latest version above. Significant changes will be announced to account holders by email. Questions and complaints can be sent to our Grievance Officer, Om Rai, at contact@zyntrahub.in. See grievance redressal.