Legal and policies
Everything about how we handle your data, payments and complaints, in one place.
These documents apply to zyntrahub.in and to every Zyntra product, including Zyntra Connect. They are published by Zyntra Hub, a sole proprietorship registered in India, based in Kh. No. 524, Priyadarshini Ward, Sugamau Road, Chinhat, Indra Nagar, Lucknow, Uttar Pradesh 226015, India.
We have tried to write them in plain language rather than legal jargon, because you should be able to understand how we handle your data and your money before you sign up. Where the law requires specific wording, we have kept it, and explained it where that helps.
Our products are built for businesses in India and follow Indian law, in particular the Information Technology Act, 2000 and its rules, the Digital Personal Data Protection Act, 2023 and consumer protection law. When you use Zyntra Connect to message customers on WhatsApp, Meta's own terms and policies also apply to those messages.
We update these documents as our products change. Each page shows the date of its latest version, and we tell account holders by email about significant changes before they take effect. If anything is unclear, write to contact@zyntrahub.in and we will explain.
Our legal documents
Choose a document to read it in full.
Privacy policy
What personal data we collect, why, who we share it with, how long we keep it and your rights under the DPDP Act.
Terms of service
The rules for using Zyntra products: accounts, acceptable use, your data, fees, liability and governing law.
Refund and cancellation
How to cancel a subscription, when refunds apply, WhatsApp message charges and how our online services are delivered.
Data deletion
How to delete your account and personal data yourself or by request, and what happens to your data afterwards.
Grievance redressal
Contact details of our Grievance Officer, how to raise a complaint and how quickly we respond.