Grievance redressal
How to raise a complaint about our products or the processing of your personal data.
In line with the Information Technology Act, 2000 and its rules, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Zyntra Hub has appointed a Grievance Officer to handle complaints about our products, this website and the processing of personal data.
Grievance Officer
- Name
- Om Rai
- Organization
- Zyntra Hub
- contact@zyntrahub.in (subject: "Grievance")
- Phone
- +91 87078 09559
- Address
- Kh. No. 524, Priyadarshini Ward, Sugamau Road, Chinhat, Indra Nagar, Lucknow, Uttar Pradesh 226015, India
- Working hours
- Monday to Saturday, 10:00 to 18:00 IST, except public holidays
How to raise a grievance
Email the Grievance Officer with:
- your name and contact details;
- the product concerned and, if relevant, your organization name;
- a clear description of the issue, with dates and screenshots if helpful;
- what you would like us to do.
Timelines
- We acknowledge every grievance within 48 hours.
- We aim to resolve it within 15 days of receipt, and keep you informed if more time is needed.
- Requests to remove unlawful content are handled with priority.
What we will not do
We will never ask for your password, two-factor codes or payment card details when handling a grievance. If someone claiming to be from Zyntra Hub asks for them, do not share them and report it to us at the address above.
If you are not satisfied
If you are not satisfied with our response to a personal data grievance, you may approach the Data Protection Board of India once it is available to you under the DPDP Act. For consumer complaints you may also use the National Consumer Helpline (1915) or the consumer commissions.