Terms of service
The rules for using Zyntra products, written to be read, not just accepted.
These terms govern your use of the products and services of Zyntra Hub ("Zyntra Hub", "we", "us"), a sole proprietorship registered in India based in Kh. No. 524, Priyadarshini Ward, Sugamau Road, Chinhat, Indra Nagar, Lucknow, Uttar Pradesh 226015, India, including Zyntra Connect and this website. By creating an account or using our products you agree to these terms. If you use our products on behalf of a business, you confirm that you are authorised to accept these terms for it.
1. Accounts
- You must be at least 18 years old and give accurate information.
- Keep your password and two-factor authentication secure, and tell us immediately if you suspect unauthorised access.
- Organization owners are responsible for who they invite and the roles they give them.
2. Early access
Some products and features are offered as early access. They may change, have limitations or be withdrawn, and are provided with the support described to you when you join. We will tell you about significant changes in advance whenever we can.
3. Acceptable use
You agree not to use our products to:
- send messages to people who have not agreed to receive them, or otherwise break the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy or Meta's terms;
- send unlawful, misleading, abusive, fraudulent or harmful content, or content that infringes others' rights;
- break any law, including the Information Technology Act, 2000, the DPDP Act, 2023 and consumer protection laws;
- attempt to access other organizations' data, test or bypass our security without permission (see our disclosure policy), or disrupt the service;
- resell or copy the service without our written agreement.
We may suspend accounts or organizations that break these rules, and Meta may separately restrict WhatsApp numbers that break its policies.
4. Your data
You keep all rights to the data you put into our products. You allow us to process it only to provide and secure the service, as described in our privacy policy. When you use Zyntra Connect to message your customers, you are responsible for having a lawful basis and their consent, and for responding to their requests about their data. You can export your data and delete your account at any time.
5. Fees and taxes
Fees for paid plans are agreed before any charge and are payable in Indian rupees, in advance, for each billing period. Applicable taxes are added as required by law. Charges made by Meta for WhatsApp messages are separate from our fees. Our refund and cancellation policy forms part of these terms.
6. Service delivery
Our products are delivered online. Access is available as soon as your account or plan is activated; nothing is shipped physically. We aim for high availability but do not guarantee uninterrupted service, especially during early access, and we schedule maintenance to minimise disruption.
7. Intellectual property
Zyntra Hub owns the products, software, designs and the Zyntra names and logo. These terms give you a limited, non-exclusive, non-transferable right to use the products during your subscription. WhatsApp and Meta are trademarks of Meta Platforms, Inc.; Zyntra Hub is not affiliated with or endorsed by Meta.
8. Disclaimers and liability
Except as required by law, the products are provided "as is". To the extent permitted by law, Zyntra Hub is not liable for indirect or consequential losses such as lost profits or data, and our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.
9. Suspension and termination
You may stop using the products and delete your account at any time. We may suspend or end access for serious or repeated breaches of these terms, non-payment, or where required by law or by Meta, and will give notice where reasonably possible.
10. Governing law
These terms are governed by the laws of India. Courts at Lucknow, Uttar Pradesh have exclusive jurisdiction, subject to any rights you have under consumer protection law.
11. Changes and contact
We may update these terms and will show the date of the latest version above. Significant changes will be notified to account holders by email at least 15 days before they apply. Contact us at contact@zyntrahub.in.